Return and Refund Policy
Last updated: 25 August 2026
This policy covers orders placed on this store, operated by Dhanhar Masala Bhandar Private Limited ("Vishesh Masala", "we", "us").
Returns: within 48 hours
You may raise a return request within 48 hours of delivery. We are not able to accept requests raised after that window.
Because we sell food products, we can only take back a pack that is unopened, sealed and in its original packaging, with the batch and manufacturing details intact.
Damaged, wrong or missing items
If your order arrives damaged, leaking or tampered with, or you receive the wrong item or an item is missing, tell us within the same 48-hour window and send photographs of the outer packaging, the product and the invoice. An unboxing video helps us settle these fastest. We will replace or refund the item in full, including any delivery charge you paid.
What we cannot take back
- Packs that have been opened or used, or whose seal is broken, unless the product arrived damaged or defective
- Requests raised more than 48 hours after delivery
- Products not bought from this store
- Items sent back without their original packaging, batch details or invoice
How to raise a request
Message us on WhatsApp at +91 94995 43431 or use our contact form, with your order number, the item concerned and photographs. Please wait for our confirmation before sending anything back - we cannot process returns that reach us unapproved.
Refunds: 7 working days
Once a return is approved and the item reaches us, or a damage claim is verified, we process your refund within 7 working days. It goes back to the original payment method. Your bank or card issuer may take a few days beyond that to show it in your account.
For Cash on Delivery orders we refund by bank transfer, and will ask for your account details once the refund is approved.
Cancellations
You can cancel any time before dispatch. Once an order is handed to the courier it cannot be cancelled, but you may still raise a return after delivery under this policy.